Cancellation of BrailleSense Training Course

Hi to all

It is with considerable reluctance that we have made the decision to cancel the training course relating to the BrailleSense 6. We cannot apologise enough for this and the reasons for doing so will become clear.

There are any number of freely available training resources available relating to this product and another one about to begin. However, the people who have purchased our training course have done so for a number of reasons, one of which is that they know the tuition is going to be of an exceptionally high standard which is difficult to obtain elsewhere. If that wasn't the case then people would take advantage of the other resources rather than coming to us, and we do sincerely thank everyone who has pledged their support to us and purchased our potential offering. Doing so speaks volumes and lets us know that people value what we do. So thank you.

The sad reality however is this. A problem with the BrailleSense 6 was discovered at the very start of September. We have been promised a new unit. We will not receive this until at least the beginning of November. So from the time we arranged collection of the old unit to an apparent arrival of the new one will be approximately nine weeks.

This is unacceptable. By the time the unit has been tested here to ensure it is up to standard, we will be into mid-November.

We feel it is completely unfair to retain funding from people who have paid money in good faith and not to be able to deliver the training until this point. Moreover, because of the comprehensive nature of the training, it would progress into the year 2022. Remember too that the projected time-scales assume the unit has no obvious flaws when it arrives. This has to be taken into account.

Within the next week, anyone who has paid for the training course will have their money refunded in full. While clearly this will be a financial loss to us, we hope people view Hartgen Consultancy as a company with complete integrity and fair dealing. We will not retain money where the future of the training course is, to say the least, precarious.

Once again, we would like to apologise to the many people who purchased the training, but we are sure you will agree this situation is not of our making.