A Chance to Get Some High Quality Training!

It's always good when a company lets you know what happens behind the scenes rather than just promoting the products and services they offer. Here's a blog post which does just that.

As well as delivering training courses and webinars on the subject of using JAWS and Fusion, as a company developing products we also need to provide technical support. In addition we provide one-to-one (or individual) training to customers remotely in their own homes.

As a small company based in the UK, it's not always possible to provide such services for people in the US, Australia or New Zealand for example, because of the considerable time difference. This is why we employ the services of a Consultant on a part-time basis who carries out work for us.

When we consider people to do work for us of this nature, we only want the best. The person has to be friendly and welcoming to customers, have considerable in depth knowledge of JAWS and Fusion, and has to apply that knowledge to solving problems and training people how to use those skills to work with mainstream applications. Moreover the person has to be "unflappable!". Things can and do go wrong. When that happens, you need someone who can put them right without the customer becoming flustered. Caroline Toews, (who lives in Canada), ticks these boxes and many more!

There are good screen-reader users and great screen-reader users. Caroline falls very much into the "great" category and is able to explain things in a way which people find easy to understand.

Caroline carries out a range of tasks with customers; from installing and customising computers to work with our Leasey product, through to the provision of a full training course to assist blind people to take advantage of social media to market their business. She's also trained people in the use of Outlook and Excel to name but two applications.

Do you want Caroline to train you? Head on over to our Remote Training page!