Important Messages, such as Service Disruption and Opening Times.
Are usual opening hours are Monday to Friday 9 AM to 5 PM UK time, excluding public holidays.
Getting Ready for JAWS 2023.
JAWS version 2023 should be with us very soon, so it is time to write some notes about how you can prepare for this. In fact, this year is more important than most. This message will be distributed to our many Email lists, so you may see it more than once.
With the exception of our products J-Dictate, The Muze and Microsoft Teams scripts, all of our script packages have had an update of some kind. We have no idea as to the official date of the release of JAWS 2023. So following a day or so after the release, you should check our web site or social media to learn if there is an update for the product you wish to install.
Very shortly after release, Leasey, Zoom scripts, and StationPlaylist scripts especially will be made available for use with JAWS 2023.
You will need to download each installer package and install into JAWS 2023.
In the case of J-Say, we are targeting the second week of November for the release of J-Say version 21, which will be compatible with JAWS 2023. Anyone who has a J-Say SMA, or who is entitled to a free upgrade, will be able to use that version.
There is an additional requirement this year which we would please like you to check after you have installed JAWS 2023.
1. Press Insert+6 to move to Settings Centre.
2. Press Control+Shift+D for the default file.
3. Into the edit field, type the word "Unified" without the quotes.
4. When the results appear, arrow down once to reach the option relating to Unified Keyboard Processing and uncheck it.
5. Tab to "OK" and press Space.
The option for "Unified Keyboard Processing" should be disabled by default but we're just checking. If it is enabled, your product from our company will not function at all.
If You Need Help.
If you are unable to install or configure one of our products, we can easily remote onto your computer and do this for you. At the top of each page on our web site, you can find a link to Remote Incident Manager, which gives us a great deal of control over both installation of software and configuration of the computer. We can if necessary also provide you with what is known as an Unattended Installation of RIM. This means sending you a link to an installer. You install the program and thereafter we can connect to the computer right away. We've had enormous success with this particularly with people who find it difficult to initiate the remote access session manually. As soon as it is installed, the configuration work can be done quickly. Just ask if you need that service.
We hope you enjoy using our products with JAWS 2023!