Important Messages, such as Service Disruption and Opening Times.
Hartgen Consultancy closing dates are as follows:
Friday 20 December 2024 through to Monday 6 January 2025.
During these dates, urgent technical support queries, together with sales orders, will be processed by Email only.
This is exactly the same procedure as previous years.
Are usual opening hours are Monday to Friday 9 AM to 5 PM UK time, excluding public holidays.
What's New in J-Say 23!
Welcome to the upgrade document for J-Say version 23!
The primary purpose of this release of J-Say is to provide full compatibility with JAWS version 2025. Previous releases of JAWS are supported.
J-Say 23.0 now supports Dragon NaturallySpeaking version 16.1. Dragon NaturallySpeaking version 15 series will continue to be supported for some time to come.
If you have J-Say 22 installed, you can install any update over the top of the existing installation. You do not need to uninstall the previous version first.
The following new voice commands are available:
Start FSCompanion.
Start Chat; launches ChatGPT.
Start CoPilot; launches Microsoft CoPilot.
If you wish to use CoPilot as part of Microsoft Word, the command, Start CoPilot, will launch the tool built into the application for direct access to CoPilot. Modifications have been made to J-Say for improved access to CoPilot, via the Windows app, the web site or from within Microsoft Word, so as to improve readability.
An item is available on the “Configuration Wizard” entitled “Download or Use the Remote Incident Manager Client”. Remote Incident Manager is the way in which we deliver technical support on a remote basis. Put simply, this means we can connect to your computer and provide assistance in the event of a JAWS, Dragon or J-Say failure and resolve difficulties for you.
This option can also be reached directly by pressing Control+Shift+Windows+Backspace.
When activated, if the Remote Incident Manager client is not installed, J-Say will download it automatically and ask if you would like to install it.
If you activate the “Yes” button, Remote Incident Manager will be installed.
Once installed, there are two methods of operation: enter incident by key word and unattended access.
Enter incident by key word is the default option. This means that, if a problem arises, you would need to be able to use the keyboard so as to launch Remote Incident Manager and enter a key word, or more likely, a letter of the alphabet so that the remote connection can be established. The reason no voice support is provided for this is that the reason most people contact us for such support is because the voice control software has failed, so they would not be able to speak to the computer anyway.
The second mode of operation is Unattended Access. We would only initiate this with your permission. This means that, without intervention from you in the future, we can connect to your computer and resolve any difficulties for you. It is critical to mention here that, if such a remote connection is established in this way, you receive a spoken prompt confirming that Hartgen Consultancy are connected to your computer. You would be fully aware of what is happening and it would only be used when problems arise.
This unattended access is ideal for people who could not enter a key word even if they wanted to as no keyboarding skills are available. It could also be that sighted assistance is generally unavailable. This method of access means that support can be given in a far more timely manner so as to get you back up and running again quickly.
Should you need remote support in the future, please ask about unattended access and we can initiate this for you.